Player Privacy Policy
This Privacy Policy explains how Tenobet collects, uses and protects the personal information you give us when you register, play or use our services. We take your privacy seriously and set out below the types of data we collect, why we process it, how we keep it secure and the choices available to you.
Types of data we collect
We collect information that is necessary to operate your account, provide services and meet legal obligations. This includes personal details you provide directly, technical information collected automatically, and records of transactions and activity on your account.
Personal data
Personal data may include your name, date of birth, address, email, telephone number, photographic ID and any documents you upload for identity verification. We use this data to verify age and identity, prevent fraud, and communicate about your account.
Technical data
Technical data covers information collected automatically when you use our site or app, such as IP address, device type, browser, operating system, language settings and crash or log data. This helps us maintain and improve our service, diagnose issues and protect accounts.
Transactional data
Transactional data includes deposits, withdrawals, wagers, balances, payment method details and transaction timestamps. We record this information to process payments, handle disputes, comply with financial and regulatory obligations and maintain accurate account records.
Use of information
We process your information to provide and operate your account, prevent fraud and money laundering, comply with legal requirements, deliver customer support, and send service messages about your account. With your consent we may also send marketing communications; you can opt out at any time.
Data protection practices
We apply administrative, technical and physical measures to protect personal data, including encryption in transit, access controls and staff training. Your data may be stored and processed in the United Kingdom and the European Economic Area. We retain information only as long as necessary for operational, legal and regulatory purposes.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to provide essential site functions, measure performance and personalise your experience. You can manage cookie preferences in your browser or device settings. Third-party analytics and advertising partners may also place cookies on your device.
User rights
You have rights to access, correct and request deletion of your personal data, and to object to or restrict certain processing. You may also request portability of your data where applicable, and withdraw consent to marketing communications. We will respond to valid requests in line with applicable law.
Access, correction and deletion of data
To exercise your rights, contact our Data Protection team at [email protected]. We will verify your identity before responding and explain any limitations that apply, for example where we must retain data for legal or regulatory reasons.
Information sharing and third parties
We share data with service providers who perform functions on our behalf, such as payment processors, identity and fraud-checking services, analytics providers and customer support platforms. We may also disclose information to comply with legal obligations or to protect our rights. Aggregated or anonymised data may be used for business analysis.
Privacy policy updates
We may update this policy from time to time. Any changes will be posted on the site and, where appropriate, communicated through your account. Please check this page regularly for the latest version.